Ẹmi · Act I, Adarya Ẹmi pieces are made only when ordered
Customer care

FAQs

Answers on our services, sizing, shipping and support.

Our Services

How does the On-Demand Edit service work?

Our On-Demand Edit service offers access to a curated, limited-edition design that is made only upon request. These pieces are not customizable, but they are produced with the same intention, precision, and essence that define Abrhel.

  • Limited pieces per style only
  • Made-to-order, not pre-produced or stocked
  • Once the limit is reached, it will never be made again

No restocks. No reproductions. Just rarity, crafted for you.

What’s the difference between Ready-to-Wear and On-Demand?

Our Ready-to-Wear pieces are designed and produced in small batches, available for immediate purchase. These styles reflect the brand’s core identity (bold, versatile, and elevated) with a seasonal sensibility. They’re created with ease and everyday elegance in mind, allowing you to explore self-expression without waiting. Once a piece is sold out, it may return in future collections, evolve in a new form, or be retired altogether.

In contrast, our On-Demand Edit is a more intimate, limited offering. Each edition is part of a curated, story-driven series, like chapters in a visual diary. These styles are produced in limited quantities (typically 10–15 pieces) and are only made when ordered. Once an edition ends, it is never remade. This service allows us to slow down, honour craft, and deliver deeply intentional designs, rooted in storytelling, soul, and scarcity.

Can I customize my order?

For On-Demand and Ready-to-Wear pieces, we do not offer customization to maintain the integrity of each design.

For Bespoke Tailoring, you are invited to co-create a one-of-one piece made entirely to your specifications.

Where are your pieces made?

All garments are designed and made in Ghana with intentionality and care. We work in small batches with local artisans and tailors to maintain quality, sustainability, and exclusivity.

Sizing

What sizes do you offer?

While closely following standard U.K. sizing, Abrhel sizing is unique to the brand. Before you order, we recommend using our size guide to determine your correct fit.

For questions about fit, feel free to reach out to our Customer Support team. We’re happy to help you choose the best option.

Orders & Shipping

How long will it take to receive my order?

Production times depend on the type of item:

  • On-Demand Edit: 14 business days to craft
  • Ready-to-Wear (in stock): ships within 2–4 business days
  • Bespoke Orders: production timeline will be communicated individually

Once shipped, delivery time varies by region.

Do you ship internationally?

Yes, we ship worldwide from Ghana. Shipping costs and delivery times are calculated at checkout based on your location.

How long does delivery take after shipping?
  • Ghana: 1–3 business days
  • West Africa: 3–7 business days
  • International: 5–10 business days depending on your region

Tracking numbers will be provided once your order ships.

What shipping carriers do you use?

We work with reliable courier partners such as DHL for international orders, and trusted local services, depending on your region.

Will I pay customs or duties?

International customers are responsible for any customs fees or import duties required by their country upon delivery.

What should I do if my package is delayed or missing?

Please contact us at hello@abrhel.com with your order number. We’ll help track your item and resolve the issue as quickly as possible.

Support

How do I get in touch with your customer support team?

You can reach us on +233 24 997 1513 or email hello@abrhel.com. We aim to respond to inquiries promptly.

Where are you located?

Abrhel currently operates exclusively as an online brand.

Still have a question? We’re happy to help.

Contact us